Philips Lifeline Reviews
Philips Lifeline Customer Reviews (12)
- Most recent
- Oldest
Verified Buyer
Verified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerVerified BuyerPhilips Lifeline Customer’s Q&A
Philips Lifeline Features and Benefits
Lifeline Medical Alert Systems offer a range of features and benefits:
-
24/7/365 Access to Trained Care Specialists: With a simple press of the help button, worn as a pendant or wristband, users are quickly connected to a Trained Care Specialist. The specialist will assess the situation and dispatch the help needed, whether from a neighbor, family member, or emergency services.
-
GPS Location Tracking: The On the Go and On the Go Mini systems include advanced GPS so that users can quickly get the help they need anytime, anywhere.
-
Fall Detection: This optional feature is available on cellular models/systems. It automatically detects falls and connects users to the response center.
-
Smartwatch: The Lifeline Smartwatch features a GPS-enabled help button, heart rate monitor, and step tracking to support an active lifestyle while offering 24/7/365 assistance.
-
Affordable and Flexible: There are no hidden taxes or fees, no long-term contracts, and no service cancellation fee. Monthly monitoring costs start at $29.95.
-
Stay Connected to Loved Ones: The My Lifeline mobile app allows users to stay connected with their loved ones and provides added peace of mind and protection.
These features ensure peace of mind for independent living, whether at home or on the go. For the most accurate and up-to-date information, it's recommended to check the official website.
Philips Lifeline Pricing
Lifeline Medical Alert Systems offer a range of products with varying costs. The HomeSafe Standard system starts at $29.95 per month with a $50 activation fee. The GoSafe mobile system is priced at $54.95 per month with a $149 device fee. The On the Go alert device comes with advanced technology and costs $49.95 per month with an additional $99.95 activation fee. There are also additional costs for optional features like fall detection, which is an extra $15 per month. Please note that these prices are subject to change and it's recommended to check the official website for the most accurate and up-to-date information.
Philips Lifeline FAQs
Philips Lifeline Return Policy?
The return policy for lifeline.philips.com is as follows:
Patients who have received a replacement device have the option to return their original affected device with the provided shipping label back to Philips Respironics. The affected device will be repaired, cleaned, and disinfected so it can be provided to another patient who is waiting on a replacement. Returning your affected device to Philips Respironics is an important part of their remediation process.
Do not return your affected device until you have successfully setup your replacement device. Do not discard any of the packaging material. You will use it to return your recalled device. Additionally, please keep the following device components and accessories from your current device if applicable, you will need them to set-up your replacement device.
Return instructions for your affected device are as follows:
- Package your old machine for return shipment using the packaging material that came with your replacement device, place your affected device in the shipping box provided. If applicable, please ensure your humidifier is empty of water. Tape the box after packaging is complete. The tape should be centered so equal amounts of tape extend down the sides of the shipping box. Peel the pre-paid label from its backing and attach it to the shipping box making sure you completely cover the original shipping label. If you lost your pre-paid postage label or one was not included with your replacement device, please contact them at 1-833-262-1871. Ensure the shipping box is securely taped and sealed to prevent it from breaking open during shipment.
- Contact FedEx to find the closest drop off location or schedule a pickup. You may also give the package to any FedEx driver making regular pick ups or deliveries. Alternatively, you can take the package to an authorized FedEx shipping outlet. This return shipment is pre-paid, so there is no charge to you. Call FedEx (800) 463-3339.
If you have any questions, please contact them at 1-833-262-1871. You can also find answers to frequently asked questions (FAQs) on their patient information page.
For billing questions about the HomeSafe and On the Go medical alert service, please call 800-635-6156 or complete the contact form on their website. For billing questions about their Medication Dispensing Service, please call 888-632-3261 or complete the contact form on their website.
Ordering from Lifeline is designed to be straightforward and hassle-free. See below for details about their policies and processes. They’re here to help. Call them today at 855-345-0130.
Delivery Options & Charges, Returns & Exchanges are also available on their website. If you need additional support, they are here to help! If you have any questions about Lifeline simply fill out the form on their website and one of their specialists will respond within 1-2 business days. If you are a current customer and have an urgent issue, please call 800-635-6156.
Explore Similar Stores
See All Stores
